Shipping policy

At Tulua Home & Style, we want your new products to reach you quickly and safely. Please read below for details on our shipping process.

Order Processing

All orders are processed within 1–2 business days of being placed (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been placed, and a follow-up email with tracking information once it has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. You'll see the exact cost before you complete your purchase — no surprises at checkout.

Delivery Times

We ship Australia-wide. Estimated delivery time is 2–5 business days from the date of dispatch, depending on your location and shipping type selected. Please note:

  • Delivery times may vary for larger furniture items, which may require specialised freight and could take longer than our standard estimate.
  • Regional and remote areas may experience slightly longer delivery times.
  • Delivery times are estimates only and are not guaranteed, as they can be affected by circumstances outside our control (e.g. courier delays, weather, high-demand periods such as Christmas).

Click & Collect

Prefer to skip shipping altogether? Select Click & Collect at checkout and pick up your order free of charge from our store on Main Street, Mornington. We'll email you as soon as your order is ready for collection.

Order Tracking

Once your order has shipped, you'll receive an email with your tracking number so you can follow its journey to your door.

Damaged or Missing Items

We carefully pack every order, but if your item arrives damaged or your order is missing something, please contact us within 7 days of delivery at contact@tuluahomeandstyle.com.au with your order number and a photo of the issue, and we'll sort it out for you promptly.

Delivery Address

Please double-check your shipping address at checkout. We are unable to redirect orders once they have been dispatched, and we're not responsible for orders sent to an incorrect address supplied by the customer.

Questions?

If you have any questions about your order or delivery, get in touch via our Contact page and we'll be happy to help.